At NüBreath, we want you to be completely satisfied with your purchase. If you are not entirely satisfied with your purchase, we're here to help.
Our 30-day return policy allows you to request a return within 30 days of receiving your item. To be eligible for a return, your item must be in the same condition as when you received it and in its original packaging. You will also need to provide a receipt or proof of purchase.
To start a return, please contact us at info@nubreath.ca. If your return is accepted, we will send you a return shipping label and provide you with instructions on how and where to send your package. Please note that items sent back to us without first requesting a return will not be accepted. There will be a 30% restocking and handling fee for all returns, which means that you will be refunded 70% of your purchase price after the return has been accepted and processed.
Damages and Issues
If you receive a defective or damaged item, or if you receive the wrong item, please inspect your order upon receipt and contact us immediately so that we can evaluate the issue and make it right.
Exchanges
The fastest way to ensure you get what you want is to return the item you have and make a separate purchase for the new item.
Refunds
Once we receive and inspect your return, we will notify you if your refund has been approved or not. If approved, you will be automatically refunded 70% of your purchase price on your original payment method. Please note that it may take some time for your bank or credit card company to process and post the refund.
If you have any questions or concerns about our return policy, please don't hesitate to contact us at info@nubreath.ca. We're here to help!